Frequently Asked Questions
How does Electricity EZ save me money?
Simply put, we know the market. The people at Electricity EZ have been helping large customers buy power for over two decades. We will be using that expertise to buy power for you to find the best deal available. Later, once the group grows large enough, and our Texas Aggregator license application is processed we will also be buying for our customers on a group basis, getting deals that no individual customer could get on their own. The larger the group gets, the larger the savings should be.
How does Electricity EZ work and how does electricity get to my house?
Electricity service comes in two parts:
- Delivery Service: The wire company or delivery company is the company that has the wires and poles to your house. The delivery costs are regulated and set by the government and are typically passed through by your energy supplier.
- Energy Supply Service: The energy supplier is the entity that is responsible for selling the energy used by your house or business. The supplier’s rates are deregulated or negotiable. There are lots of suppliers out there. Electricity EZ is not a supplier.
Electricity EZ’s job is to use its market knowledge and a thorough analysis of your data to find the best electricity rate available from the market. This energy supply is then delivered through the same lines and poles serving your house. The only thing besides the price that changes is the name on the bill you receive from the energy supplier. And really, we receive the bills for you so you just have to deal with us no matter how many times we switch you. Piece of Cake!
What is the energy rate?
Your energy rate is the amount that the supplier charges for the electricity you use and does not include delivery charges. This is also the component of your electricity bill that suppliers control and that EZ uses to compare electricity plans.
Why the contract/commitment to use Electricity EZ?
We have to have an agreement with our customers so that we are authorized to work on their behalf. To sign the customer up for each power contract, to deal with suppliers when issues arise, to get invoices straightened out, etc. We have to be able to prove to the supplier that we are authorized to do these things and we obviously have to make sure you want us to! So, we have a contract with you.
If we ever do something wrong just give us a call and, if we can’t fix it, you can terminate the contract between you and us at no cost. That won’t nullify any contracts that we were authorized to sign on your behalf with a supplier, but it will allow you to shop on your own thereafter.
Where can I get a copy of my contract with Electricity EZ?
After completing your sign up, EZ will review all of your information and then send you a copy of your contract through email. If you did not receive your copy or have misplaced your copy, you may contact us and we will resend that to you.
Where can I get a copy of my energy supply contract? (not my EZ Contract)
You can get a copy of your contract by logging in through our customer portal or by requesting it from Service@ElectricityEZ.com.
Why does Electricity EZ need my Social Security number?
Just like when you sign up for power, the suppliers need to know if their customers have good credit or not. We will be providing them this information so they can assess the risk and bid for the group as competitively as possible. On a daily basis M-F the social security digits received and DOB information will be removed from the web server.
What if I need to cancel service because I am moving out?
No problem. Depending on where you move, you may be able to transfer service from your current location to the new one. Additionally there is no penalty for moving out if you are going somewhere the supplier can’t serve you. However, you must notify the supplier and typically supply some proof that you are moving and not just cancelling the contract.
How does the charity I choose get paid?
As we are paid by our customers, EZ will donate to each charity selected quarterly. EZ will send out updates on how much is being given to the charity you have chosen.
What are my Billing and Payment options?
EZ will receive your electric bill(s) and send you an email notice with the bill amount and EZ’s service fee. We will let you know when we plan to draft the money for the bill from your bank account that you provide us during the signup process. You will have at least two (2) business days to tell us to delay the draft if needed. Absent receiving a delay request we will draft your account and then pay the supplier. Assuming the draft date is not delayed by you any late fees will be our responsibility.
Unfortunately we cannot except credit cards. The transaction fees are too high. If we are able to provide more billing options as the group grows we will let you know.
How do I renew my contract with EZ?
Whether you receive an email notice from EZ or if you are enjoying your savings and hassle free service and would like to continue to be provided with our services, we ask that you would go through and review our renewal terms, which we will send to you in an email. This will allow us to gather any updated contact and account information and this will also provide you with an updated agreement and contract term.
How Does EZ Get Paid?
EZ is paid by you, our customer, directly through monthly electronically drafted payments. As EZ receives bills on behalf of our customers, we send out email notices at least 3 days in advance of when the draft to pay EZ and your energy supplier will occur. The email includes a breakdown of supplier costs, usage, and EZ fees. You may always let us know if you require more time for these funds to be drafted.
My power has gone out, who should I call?
While you are welcome to call us if your power goes out, we recommend you call your local utility directly, and reference your Service Address. They may be able to explain the reason for the outage, and provide an estimated time for correction. If the outage is already known, then they should be able to provide an estimated time to complete the necessary repairs.
For your convenience, below is a quick reference list of local utility companies in the areas of Texas we serve.
The contact phone numbers are also listed on your invoice.
AEP Texas Central Company (formerly Central Power and Light)
To view the current outage map AND report an outage using their website: https://www.aeptexas.com/outages/report/
· AEP Texas North Company (formerly West Texas Utilities)
1-866-223-8508 To view the current outage map AND outage using their website: https://www.aeptexas.com/outages/report/
· CenterPoint (Houston Area)
To view the current outage map: http://gis.centerpointenergy.com/OutageTracker/
· ONCOR Delivery Company (Dallas, Fort Worth Service Area)
To view the current outage map: http://www.oncor.com/community/outages/
· Sharyland Utilities (Mission, McAllen, Brady, Celeste, Colorado City, and Stanton)
· Texas-New Mexico Power Company (TNMP Service Area)
To view the current outage map AND report an outage using their website: http://www.tnmp.com/customers/power-outages.htm?source=m0tl2